Shipping policy
Shipping Policy
Every desk mat is made just for you after you order it. Here's exactly what that means for timing and cost β no surprises at checkout.
Production time
All orders are made to order. Production takes 2β3 business days, weekends and holidays excluded. Shipping time starts after that.
Where we ship, what it costs
| Destination | Cost | Delivery after production |
|---|---|---|
| United States | Free β always, no minimum | 2β5 business days |
| Canada | $7.99 | 10β30 business days |
| United Kingdom | $8.99 on orders under $35 $17.99 on orders of $35 or more |
10β30 business days |
We currently ship to the United States, Canada and the United Kingdom. If your country isn't listed, no shipping option will appear at checkout β write to us at info@topdeskmat.com and we'll tell you when we get there.
Free US shipping
Shipping to the United States is free on every order, with no minimum and no promo code. The price you see on the product page is the price you pay.
Ordering for a specific date
Because everything is made to order, add production time to the delivery estimate when you're buying for a holiday or a birthday. For US orders, roughly two weeks ahead is comfortable. For Canada and the UK, give it six.
Carriers and tracking
We ship with USPS, UPS, FedEx, DHL or their local partners, and we pick whichever gets your order there fastest from the production facility.
You'll get an email with a tracking number as soon as your order ships. On international orders, tracking usually switches over to your national postal service once the package lands in your country.
Customs and import duties
US orders ship domestically, so there's nothing extra to pay on delivery.
Orders to Canada and the United Kingdom may be charged customs fees, taxes or import duties by your country. Those aren't included in your order total and are paid on delivery. They're set by your customs authority, not by us, so we can't estimate them in advance.
Delivery address
Please check your address before you place the order β an apartment number missing is the most common reason a package goes astray. If a parcel comes back to us because the address was wrong or incomplete, we'll need to charge re-shipping to send it out again.
If something goes wrong
Start with your tracking link; most delays sort themselves out within a few days, especially around holidays.
If it doesn't, email info@topdeskmat.com with your order number. If your order arrives damaged, send a photo along with it. We'll sort it out with you β a lost or damaged order isn't something you should end up paying for.
Questions
Write to info@topdeskmat.com any time. Sofia reads every email and answers Monday to Friday, Central European Time.